Refund & Cancellation Policy
Last updated: 26 July 2026
Nut Rush products are freshly made, preservative-free food items with a short shelf life. Because of this, our cancellation and refund terms are as follows.
Cancelling an order
You can cancel your order for a full refund any time before it is dispatched. Just contact us with your order number. Once an order has been dispatched it cannot be cancelled, as these are perishable food products.
When you can request a refund or replacement
We offer a refund or free replacement if your order arrives:
- Damaged or crushed in transit
- Expired or spoiled
- Incorrect (you received a different product from what you ordered)
As these are consumable food products that cannot be resold once dispatched, we are unable to accept returns for change of mind after delivery.
How to raise a request
- Contact us within 7 working days of delivery at nutrition@nutrush.in or +91 8310487942.
- Include your order number and a clear photo of the product and packaging. For damaged or spoiled items, a photo is enough. You do not need to ship the item back to us.
Refund timeline
- Once your request is approved, we process the refund within 5-7 business days.
- Refunds are issued to your original payment method.